Thanks so much for visiting our updated website! This is our first big international launch and we are still ironing out some kinks. Thanks for being so patient and understanding while we perfect the site!
If you come across something broken, or just downright confusing, let us know! Our goal is to make the site as fun and easy to use as possible, your feedback really matters!
Please email a screenshot and description of your issue to info@ripskirthawaii.com.au
We would love to help answer your questions. Please reach out to the contact below. We do our best to answer most emails within 24 hours, excluding weekends. Your patience is appreciated as we are still a small business with just a handful of employees.
All customer service, order or shipping related issues please reach us at info@ripskirthawaii.com.au
Phone/ Covid Note : Our customer service team is working from home during Covid. If you need a call back instead of an email please include your phone number so we can reach you.
Love your RipSkirt? Would you like to win another?
Submit a photo and a review and if we pick it for our bi-monthly emailer you will win a a $50.00 gift card.
Submit your email and to reviews@ripskirthawaii.com
Our refer a friend program is not up and running yet, check back soon for updates!
contact info@ripskirthawaii.com.au with any questions
We are proud to offer an industry leading 60 day return policy! In order to receive a full refund the items are sent back unworn/unwashed/new with tags in the original packaging. If you return a product which is outside of the 60 day window, we may only be able to offer you a partial refund or exchange.
Please keep the tags on and send back in the original ziplock poly bag. Please make sure to include the original order number!
The typical turnaround on a return is 10-14 days, starting the day you mail your product back. Please save the tracking number given to you by the post office, without this we do not have proof of your return.
Because our print selection changes rapidly, we are not able to do direct exchanges and ask that you place a new order and return your current pieces for a refund.
We commit to processing your return and refunding your item within 3 business days of its arrival at our warehouse.
Please follow our returns directions below to quickly expedite the return of your current order. Placing your new order on our site should be quick and painless since you are already a customer! We appreciate your understanding and putting your trust in us.
Please include the original order number and your request for credit back to the original payment method.
*No packing slip? Just make sure to note the order number clearly inside the package*
If you have any questions or concerns please contact info@ripskirthawaii.com.au
If you return a product which is outside of the 60 day window, we may only be able to offer you a partial refund.
Our team has a goal to process all returns within three days of their arrival at our warehouse! We will email you once we have processed the return and the refund has been applied to the original card on the order. From there, it may take up to a few business days to show in your account depending on your bank policies.
If it has been more than 14 business days, please reply with the date you mailed back your order, and the return mail tracking number so we can look into it for you.
Thank you for your RipSkirt Hawaii purchase and thank you for your patience!
Please include the original order number and your request for credit back to the original payment method. We ask that you include your order's original packing slip. If you have any questions or concerns please contact info@ripskirthawaii.com.au
If you return a product which is outside of the 60 day window, we may only be able to offer you a partial refund.
Please go through the following steps:
1. Confirm that the shipping address that was entered at checkout is correct.
2. Check with any neighbors and/or housemates that may have picked up or received this package by mistake.
3. Check with your local Post Office—they are responsible for delivery after it leaves our warehouse.
4. Something else to consider: If it was delivered and has gone missing—might theft be involved?
5. Please file a claim with the corresponding delivery service
If you still have not found your package, please, reach out to us at info@ripskirthawaii.com.au and we will help you investigate.
Often we find that Australia Post will scan packages earlier than they actually deliver the item.
In this case, we generally see packages arrive within the next 1-2 days. If it does not arrive, we are more than happy to help you with the next steps!
You can reach us at info@ripskirthawaii.com.au
Our commitment is to ship your order within 24 hours of receiving it!
You will receive an email with tracking info when your order has shipped.
Estimated Delivery time based on carrier:
Australian Orders
Australia Post eParcel: 2-5 days
New Zealand orders
DHL E-Commerce Parcel Plus: 3-14 days
If you live in New Zealand your order will ship with:
DHL E-Commerce Parcel Plus (3-14 days expected delivery)
If you live in Australia your order will ship with:
Australia Post eParcel (2-5 days expected delivery)
Click here to view our All RipSkirts Size Chart
The easiest way to determine your size is to compare it to what pant size you wear most often. From there, consider the following:
If you think you are more 'apple shaped' (round middle), we suggest going up a size.
If you are more 'pear shaped' (smaller waist), we suggest going down a size.
If you are more 'pear shaped' with a regular size waist, stay the same size.
If you are more 'pencil shaped' (not as curvy), go down in size.
Click here to view our Simple Tee Size Chart
The RipSkirt brand was born in Hawaii. we do all of our product development from our Maui office in Paia, Hawaii.
Our global HQ is located in Mosier, Oregon in the Pacific Northwest of the Unites States.
Please refer the FAQ section above titled "sizing" We recommend checking out our detailed size chart with the waist and length measurements for each size and style RipSkirt to insure you purchase is the best fit for your body!
The velcro closure system of RipSkirts allows a certain level of adjustability. If you are between sizes, or want to wear it higher or lower on your waist/hips you can adjust the velcro accordingly. Also, if your skirt fits most comfortably with some velcro showing, we include a small piece of velcro to cover any exposed velcro (in small clear bag attached to the hang tag).
Click here to view our Size ChartWe manufacture primarily in China, where we work with some small, high-quality manufactures (not the government). We have spent a lot of time in each factory, and are lucky to work with some lovely people there! We do all of our product development from our Maui office in Paia, Hawaii. All of our shipping and returns happen on the mainland in our warehouse in Mosier, Oregon. We employ 9 people in a town with a population of 430, and we've been able to maintain every employee though the entire shutdown. We are proud of what we do and how we do it!
Yes, we often ship to hotels! When shipping to hotels, we ask that our customers provide us with a name, hotel address, and arrival date. It is best that you call ahead to inform your hotel that you’ll be expecting a package and to hold it at the front desk upon your arrival.
No, for the time being, we do not. We would be unable to meet the demand of retailers, so we only sell direct at this time.
Our RipSkirt Classic prints are, tried and true prints, that will typically be on our site for an extended period of time until we see the demand start to wane.
A Limited Edition print will be on our site anywhere from 1 month to 5 months. We do our best to keep these in stock but they often move quickly. Until we are sure of a prints popularity, we make a limited quantity. If you see a print you like here, we recommend buying it when you see it!
We encourage your feedback and make our print decisions based on the Print Voting page. Please, feel free to check it out and start voting on your favorites!
We love working with artists! Please email, design@ripskirthawaii.com, with a link to your portfolio.
Aloha!
Thanks for checking in and being so eager to order—we truly appreciate it. However, we are not able to accept preorders at this time. Please keep an eye on our "Back in Stock Dates" page to know when items will be back in stock. :)
No new arrivals or replenishments of Length 1 prints in the coming month.
No new arrivals or replenishments of Length 2 prints in the coming month.
No new arrivals or replenishments of Length 3 prints in the coming month.
Depending on size, fit, and where you wear your skirt on your hips, you may have some exposed velcro. With every skirt we provide 2" of extra female velcro to cover any exposed male velcro. It is in a little clear bag attached to the hang tag.
Yes, Yes, Yes. Please use the low/medium heat setting on the dryer and iron. Also, close your skirt in the dryer so it doesn't pick up other items while tumbling. It's even nice to place the skirts in a delicates bag, to really keep from snagging!
The solid black skirts may need a wash and ironing before their first use to remove the packaging creases but after the first time, most people never see a need to iron their skirt.
RipSkirt is not specifically designed as a swim skirt. However, it is a quick-dry material and could be a good replacement for the classic board short. Just be mindful that the fluidity of the skirt might wrap around you a bit once submerged but it remains a fully functional and fashionable option!
Yes! Your Rip Skirt will meet your needs in and out of the water. Many previous customers sent reviews about maximizing their skirts’ versatility—to yoga class, bike rides, marathons, various water activities, and even to work!
The solid black has been known to make a splash even at the office! Also, the fabric won't cling to your tights.
The Velcro wrap closure system allows you to to take your RipSkirt on and off with ease!
No stepping through with wet sandy feat. A feature also loved by those with limited mobility. The Velcro placement has been tested and developed to allow up to 2" of adjustability!
It also has plenty of overlap so your skirt will never fly open at an unlikely moment! Check out this video for a full demo of the velcro wrap closure system: RipSkirt Velcro wrap closure
