We would love to help answer your questions. Please reach out to the contact below. We do our best to answer most emails within 24 hours, excluding weekends. Your patience is appreciated as we are still a small business with just a handful of employees working in the Pacific Time Zone.
For all customer service, order or shipping related issues please email us at info@ripskirthawaii.com.au.
Love your RipSkirt? Would you like to win another?
Submit a photo and a review and if we pick it for our bi-monthly emailer you will win a a $50.00 gift card.
Submit your email and to reviews@ripskirthawaii.com
Our refer a friend program is not up and running yet, check back soon for updates!
contact info@ripskirthawaii.com.au with any questions
Share your favorite travel insights and undiscovered gems with us at: travel@ripskirthawaii.com
One of our goals in 2022 is to create a space for our community to engage on All Things Travel. A trusted place for like-minded people to share those undiscovered gems or iconic favorites.
Our customers give us so many rich testimonials where we get to share in their adventures, so we figured why not share this with our broader community? Maybe you're heading to Mexico and there is a to-die-for taco stand? Or perhaps the best, undiscovered hike to see sloths in Costa Rica? It could be an idyllic beach in Hawaii that you call your own?
If you have a favorite destination, hike, surf-spot, poke-bowl, coffee stop, or other travel insight, please share it with us at travel@ripskirthawaii.com and we'll be creating a space to share these useful resources. Mahalo!
Our return policy is 60-days from the purchase date, as long as the items are unworn/unwashed/new with tags in the original packaging. If you return your items outside of the return policy, you may not receive a full refund.
Our return policy is 60 days from the purchase date. In order to receive a full refund, the items must be sent back within the 60 day return timeframe unworn/unwashed/new with tags in the original packaging.
To authorize your return or exchange process, and receive a prepaid return shipping label, visit our returns portal here: https://returns.ripskirthawaii.com.au/#/
Your return / exchange options are as follows:
1. You can exchange your item for another size of the same item by selecting “exchange for a new size.” Your exchange will process within a few days after the return shipping label is scanned at your return at Australia Post. Exchanges can only be processed if the return is mailed using the prepaid return label that we provide.
2. You can choose to redeem your return for a store credit gift card. Your store credit will be emailed to you within a few days after the return shipping label is scanned at your local Australia Post office. Please check your spam and promotions email folders as well.
3. You can choose to return for a refund. Your refund will be processed as soon as your return is received at our returns center. There is a $8.00 shipping and processing fee deducted from all refunds.
If you have multiple orders you will need to complete a request for each order and mail back separately because our return labels are weight sensitive.
If you aren't able to print the prepaid return label when you complete the return, a confirmation email is sent to you with a link/button to access the return label for downloading and printing later.
Please ship your return back in the original mailer or your own light weight packaging. Our return labels are weight sensitive.
Please contact us directly if there is an issue with your order: info@ripskirthawaii.com.au
Please note direct exchanges can only be created for the same item in a different size. If you would like to exchange for a different item, select 'return item' and then select the store credit option. You can then use the store credit to purchase the desired item :) The store credit is sent via email shortly after the return label is scanned at the post office. Please also check your spam and promotions email folders.
*New Zealand customers will be asked to ship their return back with their own shipping label. Our apologies that our returns portal doesn't support cross-border shipping labels.*
If you have any questions, please email Customer Support at info@ripskirthawaii.com.au
To Authorize your gift return or exchange, and receive a prepaid return shipping label, visit our gift return portal here: https://returns.ripskirthawaii.com.au/#/
Our return policy is 60-days, as long as the items are unworn/unwashed/new with tags attached and in the original packaging.
Simply enter the order number and the original shipping zip code, enter the address you would like your order sent to, then select the items you'd like to return or exchange. You can either exchange your item/s for a new size of the same item, or you can choose to get a gift card for the amount of the items.
The store credit gift card is sent via email within a few days after the prepaid return shipping label is scanned at the post office. Please also check your spam and promotions email folders.
Exchange orders are also processed within a few days after the prepaid return shipping label is scanned at the post office. You will receive an email confirmation of the exchange order. Exchanges can only be processed if the return is mailed using the prepaid return label that we provide.
Please ship your return back in the original mailer or your own light weight packaging. Our return labels are weight sensitive.
*New Zealand customers will be asked to ship their return back with their own shipping label. Our apologies that our returns portal doesn't support cross-border shipping labels.*
If you don't know the order number, no problem! Simply select 'Don't have your order information?' and fill out the form - someone will be in touch shortly!
Contact Customer Support with any additional questions you might have at info@ripskirthawaii.com.au
The typical turnaround on a return is 14-21 business days, starting the day you mail your product back. There can be delays in processing returns because we receive the returns in bulk shipments from Australia Post. If you haven't received your refund after 14 business days, please reach out to us via email at info@ripskirthawaii.com.au and provide the tracking number of your return and confirm the items returned so that we can confirm receipt of your return and process your refund.
Thank you for your RipSkirt Hawaii purchase and thank you for your patience!
When an order is marked as undeliverable by the shipping carrier and is returned to us, our policy is to refund the order. We ask that the customer place a new order with any address changes needed.
If the address entered at check out was correct, we recommend contacting the local shipping carrier office to inquire why the package wasn't delivered and was returned to sender.
Customer service can be reached at info@ripskirthawaii.com.au with further questions.
Please go through the following steps:
1. Confirm that the shipping address that was entered at checkout is correct.
2. Check with any neighbors and/or housemates that may have picked up or received this package by mistake.
3. Check with your local Post Office—they are responsible for delivery after it leaves our warehouse.
4. Please file a claim with the corresponding delivery service
If you still have not found your package, please, reach out to us at info@ripskirthawaii.com.au and we will help you investigate.
Often we find that Australia Post will scan packages earlier than they actually deliver the item.
In this case, we generally see packages arrive within the next 1-2 days. If it does not arrive, we are more than happy to help you with the next steps!
You can reach us at info@ripskirthawaii.com.au
Our commitment is to ship your order within 48 hours of receiving it!
**If an order is placed on Friday afternoon, it will ship early the following week. **
You will receive an email with tracking info when your order has shipped.
Estimated Delivery time based on carrier:
**Due to flooding in certain areas of Australia, and Covid illnesses causing a reduction in workforces, all delivery carriers are experiencing delays. RipSkirt Hawaii is unable to guarantee delivery within the timeframes listed below.**
Australian Orders
Australia Post standard delivery: 7-10 business days
New Zealand orders
Australia Post Standard International, delivered by New Zealand Post: 10-20 business days
**Aus Post and NZ Post are currently experiencing delivery delays, as well there are extended delays in customs.**
**Due to Covid restrictions and reduced workforces, all delivery carriers are experiencing delays. RipSkirt Hawaii is unable to guarantee delivery within the timeframes listed below.**
If you live in Australia, your order will ship with:
Australia Post standard delivery: 7-10 business days
If you live in New Zealand, your order will ship with:
Australia Post Standard International, delivered by New Zealand Post: 10-16 business days
If you would like for your package to be left in a safe place, you will need to login to your Aus Post account and change the preferences for your package by including the tracking number. Otherwise, Aus Post and NZ Post for international deliveries will require a signature for delivery.
Click here to view our All RipSkirts Size Chart
We have received a lot of feedback from customers that our numeric sizes didn't line up with the Australian letter size equivalent, so we removed the numeric sizes to help eliminate confusion.
The easiest way to determine your size is to measure your waist and compare it to the skirt waistband measurements on our size chart. If you are in between sizes, consider the following:
If you think you are more 'apple shaped' (round middle), we suggest going up a size.
If you are more 'pear shaped' (smaller waist), we suggest going down a size.
If you are more 'pear shaped' with a regular size waist, stay the same size.
If you are more 'pencil shaped' (not as curvy), go down in size.
The velcro adjustment provides about 5cm of adjustability and provides a better fit if you are between sizes, or want to wear it higher or lower on your waist/hips. Also, if your skirt fits most comfortably with some velcro showing, we include a small piece of velcro to cover any exposed velcro (in a small clear bag attached to the hang tag).
Be sure to also check out our Fit Guide here: https://ripskirthawaii.com.au/pages/fit-guide
Click here to view our Simple Tee Size Chart
Mother's Day 2022 sun scarf promotion
Terms and Conditions:
All sales final. No returns or exchanges.
The promotion is valid until May 8, 2022.
Buy one sun scarf and get one sun scarf free. The discount is limited to 1 free sun scarf, with the value of a $29 discount. For example, if you purchase 4 sun scarves, the discount of $29 will be spread out among all sun scarves in your order.
To receive the discount, enter the following code at checkout: SUN2.
You must manually add at least 2 sun scarves to your cart to receive the discount.
**NO CHANGES CAN BE MADE TO YOUR ORDER AFTER IT HAS BEEN SUBMITTED**
Please check that the code has been applied before placing your order.
As a small business, we cannot honor the discount for orders placed prior to the start of the promotion.
If you have questions, please email your order number and any order details to info@ripskirthawaii.com.au
WHAT IS AFTERPAY?
Afterpay is a payment option chosen at check out that splits your total payment into 4 payments managed by Afterpay. During the order processing on the Afterpay website, you will have a chance to review the payment amounts and dates before confirming your order. The charge on your bank statement will appear as Afterpay.
HOW DO I RESOLVE AN ISSUE WITH AFTERPAY PAYMENTS?
You can contact Afterpay customer service using their Get in Touch page here: https://help.afterpay.com/hc/en-us/requests/new.
HOW DO I RETURN MY ORDER IF I PAID USING AFTERPAY?
You can return your order following our regular return instructions and you will be refunded when we receive your return.
WILL THE SAME PAYMENT METHOD BE USE FOR FUTURE AFTERPAY ORDERS, OR WILL I HAVE A CHANCE TO ENTER A NEW PAYMENT METHOD FOR NEW ORDERS?
The same payment will be used for future orders unless you change the payment method. On the payment schedule page of Afterpay during the order processing, you can change your payment method by clicking on the payment method box, then click on “add a new payment method.” Enter your new payment method information and click save. You will be routed back to the payment schedule page for your review. Click “confirm” when you are ready to process the payment.
You can also change your payment method by logging into your Afterpay account and navigating to billing. After you have added the new payment method, select it as preferred for it to be used on future orders.
MY CARD WAS LOST OR STOLEN. HOW CAN I CHANGE THE PAYMENT METHOD ON AN ORDER?
Login to your Afterpay account and click on “orders.” Select the order that you would like to change the payment method for then click “pay” on the next payment. Select “new payment method,” enter the payment method details, then click “submit payment.”
For future payments, you will have to go into the order and select the new payment method to process each payment. If a canceled payment method is linked to a purchase that has payments pending, you will not be able to remove it until the payments are complete.
HOW CAN I ADD A NEW PAYMENT METHOD TO MY AFTERPAY ACCOUNT?
Follow these steps to add a new payment method:
Remove the canceled payment method if necessary. Keep in mind that if a canceled payment method is linked to a purchase that has payments pending, you will not be able to remove it until the payments are complete.
CAN I CHANGE MY ORDER ONCE I HAVE CLICKED "SUBMIT ORDER" ON THE RIPSKIRT HAWAII WEBSITE AND HAVE BEEN ROUTED TO AFTERPAY?
You can close the Afterpay window and make changes to your order on the RipSkirt Hawaii website at any point before confirming your payment schedule on Afterpay.
The RipSkirt brand was born in Hawaii. we do all of our product development from our Maui office in Paia, Hawaii.
Our global HQ is located in Mosier, Oregon in the Pacific Northwest of the Unites States.
Please refer the FAQ section above titled "sizing" We recommend checking out our detailed size chart with the waist and length measurements for each size and style RipSkirt to insure your purchase is the best fit for your body!
The velcro closure system of RipSkirts allows a certain level of adjustability. If you are between sizes, or want to wear it higher or lower on your waist/hips, you can adjust the velcro accordingly. Also, if your skirt fits most comfortably with some velcro showing, we include a small piece of velcro to cover any exposed velcro (in small clear bag attached to the hang tag).
Click here to view our Size ChartWe manufacture primarily in China, where we work with some small, high-quality manufactures (not the government). We have spent a lot of time in each factory, and are lucky to work with some lovely people there! We do all of our product development from our Maui office in Paia, Hawaii. All of our shipping and returns happen on the mainland in our warehouse in Mosier, Oregon. We employ 9 people in a town with a population of 430, and we've been able to maintain every employee though the entire shutdown. We are proud of what we do and how we do it!
Yes, we often ship to hotels! When shipping to hotels, we ask that our customers provide us with a name, hotel address, and arrival date. It is best that you call ahead to inform your hotel that you’ll be expecting a package and to hold it at the front desk upon your arrival.
No, for the time being, we do not. We would be unable to meet the demand of retailers, so we only sell direct at this time.
Our RipSkirt Classic prints are, tried and true prints, that will typically be on our site for an extended period of time until we see the demand start to wane.
A Limited Edition print will be on our site anywhere from 1 month to 5 months. We do our best to keep these in stock but they often move quickly. Until we are sure of a prints popularity, we make a limited quantity. If you see a print you like here, we recommend buying it when you see it!
We encourage your feedback and make our print decisions based on the Print Voting page. Please, feel free to check it out and start voting on your favorites!
We love working with artists! Please email, design@ripskirthawaii.com, with a link to your portfolio.
Our Australia website https://ripskirthawaii.com.au/ shows prices in Australian dollars.
At the top or bottom of the homepage, you can toggle to show prices in New Zealand dollars. On the mobile version of our Australia website, the currency drop down menu appears at the bottom of the home page.
Contact us at info@ripskirthawaii.com.au if you have any questions :)
Due to the fact that our headquarters are in the US, certain Australian customers, depending on their bank, are being charged a small international fee by their bank.
We're working on making a change to ensure that this doesn't happen going forward. We appreciate your understanding!
We have frequent shipments of new goods arriving every month. Please check back and sign up for our email newsletter on our homepage to receive updates on new items and restocks.
Aloha!
Thanks for checking in and being so eager to order—we truly appreciate it. However, we are not able to accept preorders at this time.
Depending on size, fit, and where you wear your skirt on your hips, you may have some exposed velcro. With every skirt we provide 2" of extra female velcro to cover any exposed male velcro. It is in a little clear bag attached to the hang tag.
Yes, Yes, Yes. Please use the low/medium heat setting on the dryer and iron. Also, close your skirt in the dryer so it doesn't pick up other items while tumbling. It's even nice to place the skirts in a delicates bag, to really keep from snagging!
The solid black skirts may need a wash and ironing before their first use to remove the packaging creases but after the first time, most people never see a need to iron their skirt.
RipSkirt is not specifically designed as a swim skirt. However, it is a quick-dry material and could be a good replacement for the classic board short. Just be mindful that the fluidity of the skirt might wrap around you a bit once submerged but it remains a fully functional and fashionable option!
Yes! Your Rip Skirt will meet your needs in and out of the water. Many previous customers sent reviews about maximizing their skirts’ versatility—to yoga class, bike rides, marathons, various water activities, and even to work!
The solid black has been known to make a splash even at the office! Also, the fabric won't cling to your tights.
The Velcro wrap closure system allows you to to take your RipSkirt on and off with ease!
No stepping through with wet sandy feat. A feature also loved by those with limited mobility. The Velcro placement has been tested and developed to allow up to 2" of adjustability!
It also has plenty of overlap so your skirt will never fly open at an unlikely moment! Check out this video for a full demo of the velcro wrap closure system: RipSkirt Velcro wrap closure
